Victory Funds would like to make you aware of an upcoming change to the log-in process for accessing your accounts. The upgrade is being made as part of our commitment to provide you with convenient and secure online information about your investments.
Beginning on October 26th, 2016, a one-time password (OTP) will be introduced to provide an additional layer of security for user access. You will continue to use your current user ID and password once the upgrade is made, however upon successful log-in you will be required to enter a one-time password (OTP) that will be sent to your email address. The OTP will be valid for 5 minutes. You may elect to register your device as part of entering your OTP which will allow access without an OTP for 60 days unless you log-in from an unregistered device or erase your browser cookies from your registered device.
As part of Victory’s on-going efforts to improve the services available to our shareholders, we are pleased to provide improved online account access, which includes the ability to change distribution types from cash (i.e., check, wire, EFT/ACH) to reinvestment and vice versa, online Cost Basis Method elections available for revocations, and real time profile changes for telephone and address updates. Access your account through vcm.com to view these enhancements.
For assistance with accessing your account information, please contact a Victory Funds Shareholder Services Representative at 800-539-3863. For your security you should change your password every 90 days.
Please contact Victory Funds at 1-800-539-FUND for assistance.
Online Inquiry and Trading is a secure, Internet-based service that gives
shareholders convenient, 24-hour account access. Victory Funds takes information
security very seriously and is committed to protecting your personal information
User Identification (User ID) and Passwords
You control both your User ID and your password and can change your password
at any time. We encourage you to create a unique user ID, rather than
use your Social Security number.
Passwords are a unique combination of characters created by you in order
to gain access to Online Inquiry and Trading. To change your password,
select "User Profile" and then "Change Password."
The safest passwords are those that combine numbers and letters
We strongly urge that you not use obvious passwords, such as your
birth date or name
Never share your password with anyone
Change your password frequently
Firewalls and Routers
This site has a system of firewalls that form a barrier between
the Internet and this site's internal systems. All incoming information
is routed through the firewall, which verifies the source and destination
of each piece of information. The firewall processes the information in
a special manner before delivering it to our internal computer system.
This way, all internal information is protected, keeping the structure
of our computer system a secret. Our firewall records all activity within
Victory Funds Inquiry and Trading, including sign-ons, sign-offs and access
violations. This allows for quick identification of any suspicious activity.
Your information is encrypted. Encryption makes information unreadable
to protect it from unauthorized viewing or use, especially during transmission.
For your security and ours, this site employs a robust industry
standard for all encryption.
We use various monitoring systems to detect suspicious and fraudulent
activity. These systems are the "watchdogs" for unusual patterns of activity,
such as repeated incorrect password usage. Some of the systems may automatically
"lock out" the user and prevent the user from using Account Inquiry and
Automatic Time Out
You should always select "Exit" after using Account Inquiry and Trading
In addition, know that Inquiry and Trading has an automatic log-off window
that will appear after 20 minutes of inactivity.
Detecting and Reporting Unauthorized Transactions
As an Account Inquiry and Trading customer, you can provide early detection
of unauthorized transactions on your account.
View and reconcile all transactions in a timely manner
Immediately call 1-800-539-FUND to report any discrepancy or error
on your account
Victory Funds has comprehensive procedures in place to handle a real-time
alert of any suspicious activity.
Victory Funds uses multiple levels of security to protect your personal
information. You should also take steps to protect yourself online. To
mitigate the risk of online fraud and identity theft, note the following:
Victory Funds will never include attachments in the emails we send
Avoid filling out forms in email messages that ask for personal financial
Make sure that your web browser, firewall and anti-virus software are
For your security, always type the victoryconnect.com URL directly
into your browser